Last updated: Sep 2025
Trading name: Littlest Paws Club ("we", "us", "our")
Address: Studio 10, Unit 2, 5 Argall Ave, London, E10 7QE
Service areas: E5 (Hackney), E10 (Leyton & Hackney Marshes), E17 (Walthamstow & Wetlands)
Contact: 073 0530 2570 · [email protected]
Insurance in place.
These Terms & Conditions ("Terms") set out the basis on which we provide dog day care, dog walking (as part of day care), home boarding and related services. By booking with us, you agree to these Terms.
1. Definitions
Client/you/your: the dog’s owner or authorised representative.
Dog: your dog(s) booked with us.
Day Care: supervised care at our facility during opening hours.
Boarding: overnight care in a licensed home environment (ours or a vetted sitter’s).
Grooming: bathing/clip/coat care carried out by an independent on‑site groomer (a separate business).
Meet & Greet: the initial assessment at our facility.
2. Who we are
We operate a dog day care and home boarding service. All staff are self‑employed freelancers engaged by us, DBS‑checked, insured and canine first‑aid trained. Where we place dogs with a third‑party sitter or walker, they act as our sub‑contractor under our policies.
3. Services
3.1 Day Care (facility-based)
Core hours: 09:00–16:00 (Mon–Sun).
Social walks are included; frequency and length depend on weather, suitability and staff ratios.
Pick‑up and drop‑off available in E5, E10 and E17 within agreed windows.
3.2 Home Boarding (ours or vetted sitters)
24‑hour period from agreed drop‑off time; partial days may be charged pro‑rata.
Daily exercise and enrichment provided according to your dog’s needs.
Dogs from different households may only be mixed with your agreed consent.
3.3 Grooming (separate business on‑site)
Grooming is provided by an independent company located on our premises. Grooming bookings form a separate contract between you and the groomer under their own T&Cs. With your consent, we will hand over and collect your dog to/from the groomer during a day care/boarding booking.
4. Bookings & onboarding
Registration form: you must complete our full dog profile, medical history and behaviour questionnaire, and keep it up to date.
Meet & Greet + Trial: required before we accept a dog for ongoing care. We may require a trial day for day care and/or a trial overnight for boarding.
Acceptance: bookings are subject to availability and our team’s approval after assessment. We may refuse or withdraw services if we consider that your dog is unsuitable for a group environment or if information has been withheld/misstated.
5. Dog eligibility & health
Age & vaccinations: dogs must be 12 months or older, fully vaccinated (including Kennel Cough for day care/boarding) and have completed the post‑vaccination waiting period. Proof is required annually.
Spay/neuter: we only accept spayed/neutered dogs. Entire (not spayed/neutered) dogs are not accepted.
Size & temperament: our facility is designed for smaller pups; we do not accept dogs over 15 kg. For safety we may decline dogs with high prey drive or persistent resource guarding/aggression.
Parasites & illness: dogs must follow a regular flea, tick and worming programme. Please do not present a sick dog. We cannot accept dogs within 48 hours of vomiting/diarrhoea or infectious symptoms.
Behaviour: you must disclose any bite history, reactivity, guarding or separation distress. We may implement management measures (e.g., on‑lead periods or smaller groups) or decline/terminate services where required.
Emergency care: you authorise us to seek veterinary attention if needed. We will attempt to contact you first, but may proceed in your dog’s best interests. We only accept dogs who come with full pet insurance. You agree to reimburse all vet fees, medications, transport and related costs if ever required.
6. Transport, pick‑up & home access
Restraint: dogs travel in secure crates or suitable harness/guards.
Windows: pick‑up/drop‑off occurs within agreed windows; traffic may affect timings.
Keys & access: we require a working set of keys/access (or verified lockbox code) for all clients due to the number of dogs collected on our routes. By providing keys/codes you confirm you have authority to do so and that your home is insured when attended by a key‑holder. We store keys securely, identify them anonymously, and return them on request. If keys/codes are unavailable and we cannot access your dog, the session may be forfeited and charged in full.
Missed pick‑ups: if we cannot access your dog at the scheduled time, the session may be forfeited and charged in full.
7. Feeding, medication & equipment
Feeding: dogs are generally with us between meal times. We do not feed during day care unless you provide specific food and request feeding. We do not provide house food. For boarding, please supply enough of your dog’s usual food for the duration, in labelled portions. Changes to diet may cause stomach upset; we are not responsible for minor digestive issues from owner‑initiated diet changes.
Supply written medication instructions with original packaging; we administer routine oral/topical meds only. We do not administer prescription sedatives or injectable meds.
Collars/harnesses must fit and be in good repair. Please label all belongings. We are not responsible for loss/damage to items reasonably used during care.
8. Group play & risks you accept
While we supervise carefully, play between dogs carries inherent risks (e.g., nicks, scratches, play‑bumps). Outdoor walks carry environmental risks (e.g., burrs, mud, weather). You accept these ordinary risks. We will inform you of any significant incidents.
9. Photos, video & marketing
We love to share pup‑dates. You consent to us taking photos/video of your dog during services and using them for updates and marketing (website/social media/print). Tell us in writing if you prefer to opt out.
10. Fees, invoices & payment
Price list: current prices are shown on our website or quotation. Surcharges may apply for Bank Holidays, peak periods and complex care (e.g., 1:1 care, medication routines).
Invoicing: we issue invoices at the start of each calendar month for the bookings scheduled during the previous month. Any extra sessions or surcharges not known at the time will appear on the next month’s invoice.
Payment: due within 7 days of invoice date unless otherwise agreed. Late payment may incur admin/interest charges and suspension of services until cleared.
Deposits: some bookings (e.g., boarding/peak dates) require a non‑refundable deposit to secure dates; see below.
11. Cancellations, no‑shows & changes
11.1 Day Care (and trial days)
7+ days’ notice: no cancellation fee.
3–6 days’ notice: 50% cancellation fee, billed on your next invoice.
Under 72 hours or no‑show/late access: 100% cancellation fee, billed on your next invoice.
Illness: if your dog is excluded for contagious illness, we will apply a 50% cancellation fee with evidence from your vet (fair‑use cap may apply), billed on your next invoice.
11.2 Home Boarding
Deposit: 30% non‑refundable at booking to reserve dates (50% for peak dates: Bank Holidays; 15 Dec–5 Jan; school summer holidays).
Balance due: 14 days before check‑in (21 days for peak).
Cancellation charges:
30+ days before check‑in: lose deposit only.
15–29 days charged 50% of total booking value.
24 hours charged 100% of total booking value.
Early returns/late starts: unused nights are non‑refundable once the stay has begun.
11.3 Grooming
Grooming cancellations/fees are governed by the groomer’s own Terms. Where a groom is scheduled during day care/boarding and you cancel the service that same day, the groomer’s cancellation fee may still apply.
11.4 Our cancellations
If we must cancel due to staff sickness, extreme weather, safety or licensing reasons, we will offer an alternative date/credit/refund of unused services at our discretion. We are not liable for your consequential losses.
12. Behavioural issues & safeguarding
We may separate or remove any dog that shows stress, persistent mounting, bullying, guarding or aggression. We may require a behaviour plan (with a qualified professional) or move the dog to shorter/1:1 sessions (fee changes may apply). We may terminate services where welfare cannot be ensured.
13. Liability & indemnity
We will provide our services with reasonable care and skill and in accordance with our licence conditions.
Nothing in these Terms limits liability for death or personal injury caused by negligence, or for fraud.
Subject to the above, we are not liable for: (i) ordinary play‑related nicks/scratches; (ii) illness incubating before arrival; (iii) damage your dog causes to your property by reason of separation distress or house‑training regression; (iv) loss/damage to personal items reasonably used during care.
You are responsible for any damage or injury your dog causes to third parties or property while in our care (except where caused by our negligence). You agree to indemnify us for reasonable losses, costs and claims arising from your dog’s behaviour.
14. Data protection & privacy
We collect and process your personal data (and limited veterinary data about your dog) to perform our contract with you, comply with our legal obligations and for legitimate interests (e.g., safety and updates). We keep data secure, retain it only as long as needed, and share it with third parties only to deliver services (e.g., vets, insurers, sub‑contractors, on‑site groomer with consent). See our Privacy Notice for full details.
15. Complaints
Please raise any concerns promptly by email. We will acknowledge within 3 working days and aim to resolve within 14 days. If your complaint concerns licensing standards, you may also contact the relevant local authority.
16. Changes to Terms
We may update these Terms to reflect law, licensing or operational changes. We will notify you of material changes and the effective date. Continued use of our services after the effective date constitutes acceptance.
17. Veterinary Care & Emergency Treatment
During the your absence, we will be responsible for the care of your pet(s).
In the event of illness or an emergency, your authorise us to transport the pet(s) to the designated veterinarian:
Goddard Vet Group
117 Grove Rd, London
E17 9BU
If the above veterinarian is unavailable, you authorise us to transport the pet(s) to an alternative veterinarian of our choice. If emergency care is required outside of normal office hours, you authorise us to transport the pet(s) to the nearest Veterinary Emergency Clinic or Hospital.
You authorise us to approve and consent to medical treatment for your pet(s) up to no financial limit. You agree to be fully responsible for all charges incurred, including but not limited to veterinary fees, additional visit fees, and transportation fees, payable upon their return.
You agree to release us from all liability arising from the transportation of pet(s) to and from a veterinarian, as well as any treatment administered for illness or emergency.
This authorisation and release shall remain valid for all current and future visits unless revoked in writing and replaced by a new release signed by the you.
18. Off-Lead Dog Walking
You grant permission to Littlest Paws Club to walk your dog(s) off-lead during walks undertaken in your absence.
You acknowledge and understand the potential risks associated with off-lead walking, including but not limited to injury, loss, or harm to their dog or to other dogs.
You agree to release us, including its owners, members, agents, managers, and self-employed staff, from all liability in the event that your dog becomes lost, injured, or otherwise harmed as a result of being walked off-lead, except in cases of reckless or negligent conduct by us.
We agree to exercise all reasonable care and diligence to prevent injury or death to your dog(s) during off-lead walking. However, you acknowledge that we shall not be held liable for any injury, loss, or death except where such outcome results directly from reckless acts by us.
You confirm that they freely and voluntarily grant this permission and fully accept the conditions set out in this clause.
19. Key Release & Security
You agree to provide us with a set of house keys (and/or access codes where applicable) for the purpose of collecting and returning your pet(s), and for any services requiring access to your property.
All keys and access information will be securely stored by us and used solely for the purpose of providing agreed services. We will take all reasonable steps to ensure the security and confidentiality of your property and information.
You release us, including owners, members, agents, managers, and self-employed staff, from liability for loss, theft, or damage to your property, except in cases of proven negligence or reckless conduct.
Keys will remain in our possession for future bookings unless otherwise requested in writing by you. Upon termination of services, you may request in writing that keys be returned. We will return the keys directly to you or to an authorised representative, and you acknowledge that we shall not be responsible for the security of the keys once returned.
In the event that keys are lost or stolen while in our possession, you will be notified immediately. Our liability will be limited to the cost of key replacement, and will not extend to lock replacement unless required due to our negligence.
17. General
Governing law: England & Wales; exclusive jurisdiction of the English courts.
Severance: if any clause is invalid, the rest remains in force.
No waiver: our failure to enforce any right is not a waiver.
Entire agreement: these Terms, your booking confirmation and any signed policies form the entire agreement.